Privacy Policy

1. Introduction

TruePath Migration Pty Ltd ("we", "us", or "our") is committed to protecting the privacy and confidentiality of your personal information. We are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the strict confidentiality requirements outlined in the Office of the Migration Agents Registration Authority (OMARA) Code of Conduct.

This policy explains how we collect, use, manage, and disclose your personal and sensitive information when you use our website or engage our migration services.

2. Information We Collect

To provide expert migration advice and visa application assistance, we must collect personal and sometimes sensitive information. This may include, but is not limited to:

• Personal Details: Name, date of birth, contact details (email, phone number, address).
• Identity & Migration History: Passport details, national identity cards, previous visa history, and travel movements.
• Family & Relationship Details: Marital status, details of dependents, and family composition.
• Employment & Education: Qualifications, employment history, English language test results, and skills assessments.
• Sensitive Information: Health/medical records and character/police clearances required by the Department of Home Affairs for visa processing.

3. How We Use Your Information

We collect your information for the primary purpose of providing professional migration services. Specifically, your information is used to:

• Assess your eligibility for various Australian visas.
• Prepare, manage, and lodge your visa application, skills assessment, or sponsorship application.
• Communicate with you regarding the progress of your case.
• Comply with our legal and regulatory obligations as Registered Migration Agents.

4. Disclosure of Personal Information

We treat your personal information with the utmost confidentiality. We will not disclose your information to any third party without your explicit consent, except where required or authorized by law.

In the course of providing our services, we may need to disclose your information to:

• The Department of Home Affairs (DHA).
• Relevant Skills Assessing Authorities.
• State or Territory Government agencies (for nomination purposes).
• Translators, medical professionals, or educational institutions (only with your prior authorization).
• The Office of the Migration Agents Registration Authority (OMARA), if requested for regulatory compliance.

5. Data Security and Retention

We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We utilize secure electronic databases and maintain physical security over paper records.

In accordance with the OMARA Code of Conduct, client files (including all personal information and documents relating to your application) are retained securely for a period of seven (7) years from the date the file is closed. After this period, records will be securely destroyed.

6. Access and Correction

You have the right to access the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading. To request access or correction, please contact us using the details provided below.

7. Contact Us

If you have any questions about this Privacy Policy, or if you wish to make a complaint regarding how we have handled your personal information, please contact:

Last updated: May 2026